Client Experiences Amongst Contact Heart Ai - Dialogflow Cx Specialization
What yous'll larn
Explain how Dialogflow tin can be used inwards Contact Center applications.
Implement a virtual agent using Dialogflow CX, including reading together with writing from Firestore using Cloud Functions in addition to using tools for troubleshooting.
Manage virtual agent environments too place key aspects such every bit safety and compliance in the context of contact centers.
Analyze audio recordings using the Speech Analytics Framework (SAF) together with recognize purpose cases where Agent Assist adds value.
Join Free: Customer Experiences alongside Contact Center AI - Dialogflow CX Specialization
Specialization - iv class series
In this series, larn how to blueprint client conversations using Contact Center
Artificial Intelligence (CCAI). You’ll function Dialogflow CX to create virtual agents too test
them using the simulator. Learn to add functionality to access information from external
systems, making virtual agents conversationally dynamic. You'll live introduced to testing
methods, connectivity protocols, APIs, environs direction, together with compliance
measures. Learn best practices for integrating conversational solutions alongside your existing
contact centre software too implementing solutions securely as well as at scale.
Applied Learning Project
This Specialization includes lab based assignments, such as creating a basic chat virtual agent, running prebuilt virtual agents, adding contexts too phonation to virtual agents, adding road groups, using cloud functions too managing environments inward Dialogflow CX.
